Terms and Conditions for Online Booking
Villa Avrelia — powered by Rentlio and Worldline
Owner: THORNHILL REAL ESTATE, hotelirstvo, d.o.o., Ulica Gubčeve brigade 86, 1000 Ljubljana, Slovenija, VAT:
SI21254516

Effective Date: 25. July 2025

1. Scope of Application
These Terms and Conditions apply to all accommodation bookings made via the official website of Villa
Avrelia (owned and operated by Thornhill d.o.o.) using the Rentlio booking engine and Worldline payment
system.
By completing a booking, you confirm that you have read, understood, and agreed to these Terms and
Conditions.

2. Booking Process
 Booking is done in real time through our booking engine, powered by Rentlio.
 The booking becomes legally binding when you receive a confirmation email from Villa Avrelia.
 All information provided during booking must be accurate and complete.

3. Prices and Payment
 All prices are shown in EUR (€) and include VAT and applicable local taxes, unless otherwise stated.
 Prices are subject to change until the booking is confirmed.
 Payment is securely processed through the Worldline payment gateway.
o Supported methods: credit/debit cards (Visa, Mastercard, TBC)
o Depending on the rate selected, full or partial prepayment may be required.
 Thornhill d.o.o. does not store or process your card details directly.

4. Cancellation and Modification Policy
Cancellation and modification terms depend on the selected rate:
 Standard rate: Free cancellation up to 7 days before arrival. After that, the full amount may be
charged.
 Non-refundable rate: No refunds for cancellation or no-shows.
 Changes to the reservation (e.g., dates, number of guests) may be subject to availability and price
differences.
Cancellation terms are clearly shown during the booking process and in the confirmation email.

5. Check-In and Check-Out
 Check-in: from 3PM
 Check-out: by 10AM
 Early check-in or late check-out may be available upon request and may incur additional charges.
Guests must present a valid ID or passport at check-in as required by Slovenian Law.

6. Guest Responsibilities
 Guests are expected to behave respectfully and follow house rules.
 Any damage caused by the guest to the property or its contents may result in additional charges.
 Smoking is not allowed inside the apartments.
 Pets are allowed.

7. Liability
 Thornhill d.o.o. is not liable for:
o Loss or theft of guests’ personal belongings
o Disruptions caused by events beyond our control (e.g., weather, power outages, travel
restrictions)

 We reserve the right to cancel a booking in the event of force majeure or unavailability. A full refund
will be issued in such cases.

8. Personal Data Protection (GDPR)
 We collect and process your personal data (e.g., name, contact details, booking information) solely for
the purpose of managing your reservation and fulfilling legal obligations.
 Payment data is processed by Worldline, a PCI-DSS compliant payment provider.
 Data is handled in accordance with the General Data Protection Regulation (GDPR) and our [Privacy
Policy].

9. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Slovenia.
Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive
jurisdiction of the competent courts in Ljubljana, Slovenia.

Privacy Policy

Effective Date: 25. July 2025
Controller: Thornhill d.o.o.
THORNHILL REAL ESTATE, hotelirstvo, d.o.o., Ulica Gubčeve brigade 86, 1000 Ljubljana, Slovenija

Email: villa.avrelia@gmail.com
VAT ID: VAT: SI21254516
Registered in Slovenia

1. Introduction
This Privacy Policy explains how Thornhill d.o.o., as the data controller, collects, uses, and protects personal
data when you visit or make a booking through the website for Villa Avrelia.
We are committed to protecting your privacy and complying with the EU General Data Protection Regulation
(GDPR)and Slovenian data protection laws.

2. What Personal Data We Collect
We may collect and process the following data:
a) When you make a booking:
 Full name
 Email address
 Phone number
 Nationality or country of residence
 Travel dates and preferences
 Number of guests
 Payment information (via Worldline — we do not store card details)
b) When you browse our website:
 IP address
 Device and browser type
 Browsing behaviour (pages viewed, session duration, etc.) via cookies
 Referral source (e.g., search engine, social media)
c) When you contact us:
 Name, email address, and message content

3. How We Use Your Data

We process your data for the following purposes:
 To confirm and manage your booking
 To send booking confirmations and pre-arrival instructions
 To fulfill our legal obligations (e.g., guest registration under Slovenian law)
 To respond to your inquiries
 To improve our website and services
 To process secure payments via Worldline

4. Legal Basis for Processing
We process your data on the following legal grounds:
 Contractual necessity – for managing bookings and communication
 Legal obligation – for guest registration and invoicing (per Slovenian law)
 Legitimate interests – to improve services and website functionality
 Consent – for marketing emails or use of analytics cookies

5. Data Sharing
Your data may be shared with:
 Rentlio (as booking engine provider)
 Worldline (for secure payment processing)
 Hosting and IT service providers (under strict confidentiality agreements)
 Local authorities (for guest registration and legal compliance)
 Accounting partners, where required by tax laws
We do not sell your personal data.

6. Data Retention
We retain your personal data only for as long as necessary:
 Booking and guest records: 5–10 years (for tax/legal purposes)
 Communication and inquiries: 1 year

7. International Data Transfers
Your data is stored within the EU/EEA. If any processing occurs outside the EU, we ensure protection through:

 Standard Contractual Clauses (SCCs)
 Adequacy decisions by the European Commission

8. Your Rights Under GDPR
You have the right to:
 Access your data
 Correct inaccurate data
 Request deletion of your data (unless legally required to retain it)
 Restrict or object to processing
 Withdraw consent at any time
 Data portability – request a copy of your data in machine-readable format
To exercise your rights, contact us at: villa.avrelia@gmail.com
You also have the right to file a complaint with the Information Commissioner of the Republic of Slovenia:
Website: https://www.ip-rs.si/
Email: gp.ip@ip-rs.si

9. Cookies and Analytics
We may use cookies for website functionality and performance analytics. You may accept or decline cookies
via our cookie banner or browser settings if applicable.

10. Data Security
We take appropriate technical and organizational measures to protect your data, including:
 SSL encryption
 Access restrictions
 Secure backups
 Periodic security audits

11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page and, if significant, notified
via email or banner on the website.

12. Contact

For any questions or data protection inquiries, contact:
THORNHILL REAL ESTATE, hotelirstvo, d.o.o.
Email: villa-avrelia@gmail.com

Ulica Gubčeve brigade 86, 1000 Ljubljana, Slovenija
VAT: SI21254516